• Pilgrim Sailing Pty Ltd trading as Pilgrim Sailing or Pilgrim Adventures reserves the right to make subtle changes to the cruises or charters

• Dietary requirements must be requested at the time of booking

• Pilgrim Sailing Pty Ltd trading as Pilgrim Sailing or Pilgrim Adventures reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control

• If change or cancellation prove necessary, we will give you reasonable notice based on the circumstances and will offer you a comparable alternative.

• If an alternative is not available or acceptable you will be entitled to a full refund or a credit.

• Pilgrim Sailing Pty Ltd  trading as Pilgrim Sailing or Pilgrim Adventures is not responsible for the costs of any other travel arrangements affected due to our cancellation or rescheduling of a cruise.

• Minimum numbers apply for all our cruises as follows:

  • Sunset Cruises – there is a minimum of four guests

  • Lunchtime Cruises – there is a minimum of six adults

  • Pilgrim Adventures - there is a minimum of two adults

  • If the minimum numbers are not met, we will notify you and provide a full refund or offer a reschedule.

• There is no minimum number for a Private Charter, we just have a minimum charge which equates to 10 guests.

• Full payment is required at the time of booking for Sunset Cruises, Lunchtime Cruises & Pilgrim Adventures experiences and a 25% deposit is required for all Private Charters.

• We may use photographs or videos of you and your guests for marketing and promotional purposes. If you do not agree to our use of any photographic or video image of you or your guests, you must tell us before the commencement of your event.

• Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. 

• By the payment of the deposit (in the case of private charters) or full payment in the case of cruises you are agreeing to the release & indemnity statement below.If you have selected our ex-Townsville option (or added a ferry as an optional extra) which includes Sealink ferry tickets from Townsville, please see Getting to Magnetic Island and Sealink Ferry times for more information.

WET WEATHER/STRONG RAIN POLICY & PROCESS:

On days when the weather may pose a challenge to our experiences we will communicate with you during the day of the cruise only (not the day before as forecasts that far out can be very inaccurate and we could end up making the wrong decision). 
 
 
Our process for Sunset Cruises/Charters is:

1. If we have any concerns about the weather, we will contact you around 11am on the day of the cruise to let you know our thoughts - this may be to cancel or to let you know we are monitoring conditions.

2. We will let you know around 3pm if we need to cancel due to strong winds. We will consider the forecast and the real-time conditions in our decision and consideration is given to ensure you have a good day out.

 
Our process for Lunchtime Cruises/Private Day Charters is:

1. If we have any concerns about the weather, we will contact you the night before the cruise to let you know our thoughts - this may be to cancel or to let you know we are monitoring conditions.

2. We will let you know by 9am if we need to cancel due to strong winds. We will consider the forecast and the real-time conditions in our decision and consideration is given to ensure you have a good day out.

Our process for Pilgrim Adventures Experiences:
Due to the nature of these experiences, the weather (in particular wind and swell) may change the way we can provide your experience. In these circumstances we will contact you at the earliest opportunity to advise you of any changes we need to make to ensure your safety and the safety of the vessel and crew.
 
A full refund or reschedule (wherever possible) is available in the event of cancellation due to extreme weather.

Cancellation Policy for Sunset Cruises, Lunchtime Cruises & Pilgrim Adventures experiences:

1. Free cancellations up to 48 hours before the cruise.

2. Cancellations within 48 hours of event will incur a full payment of account unless due to extreme weather exceptions as declared by the captain on the day of the cruise.

Cancellation Policy for Private Charters:

1. Cancellations made between 30 and 7 days prior to the cruise will incur a 10% cancellation fee, which will be deducted from your deposit.

2. ​Cancellations within 7 days of the event will require full payment unless the captain declares extreme weather conditions on the day of the charter.

3. Reschedule requests will be considered but are entirely at the discretion of Pilgrim Sailing and charges may occur.

Process for cancellation by you:
For any cancellations, please request in writing to info@pilgrimsailing.com.auand provide the following information:
- Booking Name
- Booking Reference
- Refund or Reschedule
- Reason for cancellation

* this is not applicable for cancellations instigated by Pilgrim Sailing as a result of extreme weather (see above).

Pilgrim Sailing Pty Ltd is committed to providing quality services and protecting your privacy. This Privacy Policy outlines our ongoing obligations to you regarding how we collect, use, disclose, store, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
You can read more about the APPs on the website of the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/privacy/australian-privacy-principles

What Is Personal Information and How Do We Collect It?

Personal information is information or an opinion that identifies an individual. Examples include your:

• Name

• Address

• Email address

• Phone number

• Date of birth

We may collect personal information in a variety of ways, including:

• Correspondence (phone, email, web forms)

• Bookings via our website (www.pilgrimsailing.com.au)

• Social media interactions

• Third-party booking or payment platforms

• Publicly available sources

We take reasonable steps to ensure that third-party websites or services we use are also compliant with privacy obligations, though we can’t guarantee their individual policies.

Website Data and Cookies

We may collect data when you visit our website using cookies, analytics, and embedded third-party services (such as booking platforms, payment processors, or maps). This data helps us improve your experience and may include:

• IP address

• Browser type

• Pages visited

• Time spent on site

You can disable cookies via your browser settings if you prefer.

Why We Collect Personal Information

We collect personal information for the following primary purposes:

• To provide and deliver our sailing services

• To respond to enquiries and manage bookings

• To send updates and marketing communications (with your consent)

• For internal administrative and business operations

We may also use your information for related secondary purposes that would be reasonably expected in the context of your relationship with us.
You can opt out of marketing communications at any time by contacting us or clicking the "unsubscribe" link in our emails.

Sensitive Information

We only collect sensitive information (e.g., health details or dietary requirements) with your consent or as required by law. This information will only be used for:

• The purpose for which it was provided

• A directly related secondary purpose

• Where required or authorised by law

Third Parties and Overseas DisclosureWhere reasonable and practicable, we will collect your personal information directly from you. In some cases, we may receive it from third parties (such as booking partners or event organisers). We will take reasonable steps to notify you when this occurs.
Some of our service providers (e.g., email marketing tools or booking systems) may store data overseas. In these cases, we take steps to ensure that your data is managed in accordance with Australian privacy standards.

Disclosure of Personal Information

Your personal information may be disclosed in the following circumstances:

• With your consent

• To trusted third-party providers to help deliver our services (e.g., website host, payment processor, booking software)

• Where required or authorised by law

We never sell your data to third parties.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. This includes digital security measures and restricted access to data.
When your information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, in line with industry and legal requirements, client records may be retained for up to 7 years.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We do not charge a fee for access but may charge a reasonable fee for administrative costs associated with providing a copy of your information.
We may need to verify your identity before releasing any data.

Keeping Your Information AccurateWe strive to keep your personal information accurate, complete, and up to date. If you believe any information we hold is incorrect or out of date, please contact us promptly so we can make the necessary updates.
Complaints and Enquiries

If you have any concerns or wish to make a complaint about our handling of your personal information, please contact us:
📞 0424 296 406
info@pilgrimsailing.com.au

We will investigate and respond to your complaint in accordance with the Privacy Act. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.