TERMS & CONDITIONS
- Pilgrim Sailing Pty Ltd trading as Pilgrim Sailing or Pilgrim Adventures reserves the right to make subtle changes to the cruises or charters
- Dietary requirements must be requested at the time of booking
- Pilgrim Sailing Pty Ltd trading as Pilgrim Sailing or Pilgrim Adventures reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control
- If change or cancellation prove necessary, we will give you reasonable notice based on the circumstances and will offer you a comparable alternative.
- If an alternative is not available or acceptable you will be entitled to a full refund or a credit.
- Pilgrim Sailing Pty Ltd trading as Pilgrim Sailing or Pilgrim Adventures is not responsible for the costs of any other travel arrangements affected due to our cancellation or rescheduling of a cruise.
- Minimum numbers apply for all our cruises as follows:
- Sunset Cruises – there is a minimum of four guests
- Lunchtime Cruises – there is a minimum of six adults
- Pilgrim Adventures - there is a minimum of two adults
- If the minimum numbers are not met, we will notify you and provide a full refund or offer a reschedule.
- There is no minimum number for a Private Charter, we just have a minimum charge which equates to 10 guests.
- Full payment is required at the time of booking for Sunset Cruises, Lunchtime Cruises & Pilgrim Adventures experiences and a 25% deposit is required for all Private Charters.
- We may use photographs or videos of you and your guests for marketing and promotional purposes. If you do not agree to our use of any photographic or video image of you or your guests, you must tell us before the commencement of your event.
- Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control.
- By the payment of the deposit (in the case of private charters) or full payment in the case of cruises you are agreeing to the release & indemnity statement below.
WET WEATHER/STRONG RAIN POLICY & PROCESS:
On days when the weather may pose a challenge to our experiences we will communicate with you during the day of the cruise only (not the day before as forecasts that far out can be very inaccurate and we could end up making the wrong decision).
Our process for Sunset Cruises/Charters is:
- If we have any concerns about the weather, we will contact you around 11am on the day of the cruise to let you know our thoughts - this may be to cancel or to let you know we are monitoring conditions.
- We will let you know around 3pm if we need to cancel due to strong winds. We will consider the forecast and the real-time conditions in our decision and consideration is given to ensure you have a good day out.
Our process for Lunchtime Cruises/Private Day Charters is:
- If we have any concerns about the weather, we will contact you the night before the cruise to let you know our thoughts - this may be to cancel or to let you know we are monitoring conditions.
- We will let you know by 9am if we need to cancel due to strong winds. We will consider the forecast and the real-time conditions in our decision and consideration is given to ensure you have a good day out.
Our process for Pilgrim Adventures Experiences:
Due to the nature of these experiences, the weather (in particular wind and swell) may change the way we can provide your experience. In these circumstances we will contact you at the earliest opportunity to advise you of any changes we need to make to ensure your safety and the safety of the vessel and crew.
A full refund or reschedule (wherever possible) is available in the event of cancellation due to extreme weather.
CANCELLATION POLICY:
Cancellation Policy for Sunset Cruises, Lunchtime Cruises & Pilgrim Adventures experiences:
- Free cancellations up to 48 hours before the cruise.
- Cancellations within 48 hours of event will incur a full payment of account unless due to extreme weather exceptions as declared by the captain on the day of the cruise.
Cancellation Policy for Private Charters:
- Cancellations up to 7 days before the cruise will incur a 10% cancellation fee, which is deducted from your deposit.
- Cancellations within 7 days of event will incur a full payment of account unless due to extreme weather exceptions as declared by the captain on the day of the charter.
- Reschedule requests will be considered but are entirely at the discretion of Pilgrim Sailing and charges may occur.
Process for cancellation by you:
For any cancellations, please request in writing to [email protected]and provide the following information:
- Booking Name
- Booking Reference
- Refund or Reschedule
- Reason for cancellation
* this is not applicable for cancellations instigated by Pilgrim Sailing as a result of extreme weather (see above).
PRIVACY POLICY
Pilgrim Sailing Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner.
What is personal information and how do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and birthdays.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.pilgrimsailing.com.au, from your website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
· For the primary purpose for which it was obtained
· For a secondary purpose that is directly related to the primary purpose
· With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
· Third parties where you consent to the use or disclosure; and
· Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Pilgrim Sailing Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
PO Box 229, Magnetic Island, QLD 4819 | 0424 296406 | [email protected]
Pilgrim Sailing Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner.
What is personal information and how do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and birthdays.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.pilgrimsailing.com.au, from your website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
· For the primary purpose for which it was obtained
· For a secondary purpose that is directly related to the primary purpose
· With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
· Third parties where you consent to the use or disclosure; and
· Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Pilgrim Sailing Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
PO Box 229, Magnetic Island, QLD 4819 | 0424 296406 | [email protected]
