OUR RESPONSE TO THE CORONAVIRUS (COVID-19)
Here at PILGRIM SAILING, we’re focused on giving you the best sailing experience possible.
In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring this in real-time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly.
While we have always had strict hygiene practices and cleanliness standards, we have implemented additional precautionary measures:
YOUR TRAVEL FLEXIBILITY
We have reviewed our booking conditions and now offer:
Free cancellations up to 24 hours before the cruise
for Lunchtime Cruises & Sip&Sail Sunset Cruises
For Private Day Charters, Private Sunset Charter, Deluxe Charter for Two:
For all private charter bookings (as described above) made before 30 April 2020 until 30 September 2020, we will offer a full refund or reschedule (preferred) for any cancellations due to COVID-19. (dates may be extended)
Process for refund or credit:
For any cancellations, please request in writing to info@pilgrimsailing.com.au and provide the following information:
Booking Name
Booking Reference
Refund or Reschedule
Reason for cancellation
REDUCED SIZE OF TOURS
In consideration of the requirements from the Government over social distancing, we have reduced the size of our tours from 14 guests to six guests to ensure everyone has ample space on board.
CLEANLINESS & HYGIENE
We will ensure that you are able to sanitise your hands on Pilgrim.
We are doubling down on disinfectant cleaning across the vessel
We, as hosts, will practice the highest of hygiene standards and washing our hands and sanitising throughout the cruise.
ILLNESS
We request that if any guest feels unwell or has had exposure to someone unwell that they remain at home.
We remain absolutely committed to doing everything we can to put the health and safety of our PILGRIM SAILING community first.
In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring this in real-time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly.
While we have always had strict hygiene practices and cleanliness standards, we have implemented additional precautionary measures:
YOUR TRAVEL FLEXIBILITY
We have reviewed our booking conditions and now offer:
Free cancellations up to 24 hours before the cruise
for Lunchtime Cruises & Sip&Sail Sunset Cruises
For Private Day Charters, Private Sunset Charter, Deluxe Charter for Two:
For all private charter bookings (as described above) made before 30 April 2020 until 30 September 2020, we will offer a full refund or reschedule (preferred) for any cancellations due to COVID-19. (dates may be extended)
Process for refund or credit:
For any cancellations, please request in writing to info@pilgrimsailing.com.au and provide the following information:
Booking Name
Booking Reference
Refund or Reschedule
Reason for cancellation
REDUCED SIZE OF TOURS
In consideration of the requirements from the Government over social distancing, we have reduced the size of our tours from 14 guests to six guests to ensure everyone has ample space on board.
CLEANLINESS & HYGIENE
We will ensure that you are able to sanitise your hands on Pilgrim.
We are doubling down on disinfectant cleaning across the vessel
We, as hosts, will practice the highest of hygiene standards and washing our hands and sanitising throughout the cruise.
ILLNESS
We request that if any guest feels unwell or has had exposure to someone unwell that they remain at home.
We remain absolutely committed to doing everything we can to put the health and safety of our PILGRIM SAILING community first.